I called early on a Saturday, because I was suffering a lot of tooth pain, thinking that since this was an emergency type service, that I could find somewhere to handle my issue quickly. I was told that I would receive a call after this particular office opened at 8am, I did not receive said call until Monday, after my normal dentist office had opened and I scheduled an appointment there. Thank you for allowing me to suffer for two whole days, your service is a sham and I formally request any and all of my personal information (including name, phone numbers, addresses, call times, etc) be expunged from your records BEFORE it has been sold off. If my information has already been given away I would like to know who it went to so I can take it up with them.
Had a horrible experience with another dentist before I came here. Amazing and polite.. Comfortable and calming as far as the dentist goes. I really am glad I come here and it is worth the drive. Totally HAPPY!!!
What I don't like is the wait time. But I find it hard to fault them for that when my first visit was due to a toothache. 1-800-Dentist left a message after the office closed and arranged for them to call the next day. They called that morning and I had a thorough exam by the hygienist and Dr Murad.
The wait time can be up to two hours. I had to wait another hour just to check out. They ran out of time and could only fill one of my two cavities and wanted me to come back another time to fill the second one. I am not happy with the dentist, but since they are the only one in my area that takes my insurance, I have no choice.
My appointment was for 8am. After a reminder card, three reminder emails and a phone call from your office, the person responsible for opening the office did not show up (hygienist was there). I waited an hour then left!
We waited for 2 hours both viisits ( had to come back) the receptionist did not have a clue what was going on . The receptionist called twice the day before to confirm and again the next day ... Will not be back .worst experience I eve had at a doctor/dentist office. :(
i didn't really like it because my appointment was a 4:00 and i went in at like 4:45 and people who would just show up at the office would get in right away and their appointment would be later than mine. and when i was getting my teeth cleaned it was only 5 minutes of brushing and since i have braces flossing is kind of hard but the hygienist didn't floss ANY of the back teeth only the front because it took "time". and when the doctor came in he only looked on one side of my mouth which was the right and said, "ok good" and left. he literally look in my mouth for 2 seconds. i am not at all happy with this appointment and will change offices soon.
My appointments keep getting cancelled yet I am asked to respond to surveys. I do not know how the office was or how the treatment was because the appointment was cancelled - AGAIN! I have scheduled three appointments here and only one has stuck.