I waited 50 minutes, my name was called. The other woman in the waiting who had been asking when she was going to be seen also got up. ( she also had a 2:00 appt) she came in after I did, but was taken in before me. I was told they’d be right with me. I waited 15 more minutes, got up and told the woman at the desk I needed to leave and I would reschedule. There was a gentleman in the waiting room, who had come with the other patient. He had his hands down his pants, and nobody was saying anything to him.I turned my back to him, but it was weird!!!! 😳 I had things to do that day and thought I’d be done in an hour. I went for a cleaning. Why set appointments?
I appreciate the time everyone took to make me feel comfortable and make up for my last experience. I usually have the worst luck at the dentist, so it was great to know I was being taken care of. Thank you, again.
Office is on the Upsell! Sold a rinse for $60.00. Could have given a prescription for the medication for me to rinse every day for a couple of month for less, I presume at same price, that would work longer with every day prices.
Office was in a state of remodel. No baseboards throughout!. Otherwise, clean! This time, wait was normal. They put a note on chart..."Do Not Make Patient Wait". Last visit, in Sept 2018. Waited 1 1/2 hours in Waiting Room. Took me back for x-rays then put me in a room for 40 minutes. No one spoke with me to say Sorry for the wait. Got up, left and rescheduled the appointment. Was not impressed then. seems office overbooks appointments.
Staff needs more training, they don't understand the patient needs. Why is it there is only 1, yes ONLY ONE DENTIST in the whole building? I showed up to my appointment on time with terrible pain, had to wait almost 2 hours for they to call my name, got x rays done, then they kicked me out again and made wait another hour, when I finally spoke to a dentist, I was told I needed to see an specialist because my case wasn't an easy one, she said the specialist would be there in a couple of days, she said she would give me pain medications for the time I would have to wait, I said ok, I went to the front desk to scheduled the appointment but the lady in the front desk said the next available appointment with " THE SPECIALIST " was until the following week not in a couple of days, WHAT ARE THEY THINKING ? The only person that did the job right was the x ray guy, well trained and polite. That same day I went to seek help some where else, found a dentist in Anaheim told them about my pain, they took me in right away did x rays ( no appointment needed ) and a regular dentist, Dr. Quan from Dental Care of Anaheim took care of me, NO SPECIALIST NEEDED...…. what's up with that West Coast Dental Group of Buena Park?
They're Super! What I've been waiting for a year and a half!! They got done in 2 weeks! No hassle just got it done!! Thank you 1800 DENTIST For sending me there & WEST COAST DENTAL for being courteous & very Professional . MR Pickel
Only one dentist and one assistant. I went in just for a cleaning. And an hour later I was still waiting. Yes I know that they did xrays but I still had to wait for the person who had a later appointment to get his crown done. I’m sorry but you should have more dentist or don’t book so many people