Dr. Naomeh Mashhood, DDS

My old dentist’s office was good for years, but after a while I noticed the quality of care and attention was slipping. Dr Mashhood was professional, friendly, and efficient, and made me realize how much my old dentist was slipping. Would gladly see her again.

I really felt comfortable

When I made my appointment I was very specific about needing a cleaning and check up in the same visit. I travel for work and was under an extremely tight schedule. My appointment was made under these pretenses. I had also asked what the specific co-pay price would be and the receptionist was extremely aloof about this saying the dentist needed to assess my teeth before letting me know. In my 41 years on this planet- a cleaning and check up is exactly that. A cleaning and check up. I didn’t understand what the variants would be but I proceeded forward. They were recommended to me by this service that had claimed they had great reviews. Dr. Mashood’s office and technology is very outdated. As well, her bed side manner leaves a lot to be desired. I was brought to a chair and watched the reception enter with an instrument attachment meant to go in your mouth- in her bare hands. She had trouble attaching it and I watched her for several minutes with her hands on the part that would go in your mouth as she put it in the device. Dr. Mashhood asked her assistant to take x-rays and the lady began suiting me up with the vest, as we begun, Dr. Mashood entered saying they needed to move me to an alternate room and chair. Apparently my chair was for their 9 am appointment and they “only saw one patient at a time”. After my X-rays, Mashhood entered again and told me I needed a deep pocket cleaning that was going to cost me an additional $140 even though I have insurance and that I had to come back on another day (I had invested in 3 hours of parking for my appointment). As well, she was pushing me towards purchasing an NTI night guard that would be $625. Basically, it was a sales pitch event and I was stuck in a chair absorbing it. After leaving, I called Sunset Dental and had an entirely different experience the next day. The supposed “cavity” that might be starting according to Mashhood wasn’t that at all. An NTI Wouldnt be ideal since I already pop out my well fit night guard when I sleep. Furthermore, I had a “deep clean” at sunset dental and this was at no cost to me since my insurance covered the visit. The visit at sunset dental affirmed to me that Dr. Mashhood’s practice is only focused on getting money from their patients and not on having a practice that cares for her patients.

The receptionist, Ellie, was very friendly. The office was clean, but the restroom could use some disinfecting, as the smell was sour. The assistant, Desha, seemed inexperience and had a difficult time handling the mouthpiece doing the x-rays. She jabbed my gums in the wrong angle several times. I've never had x-rays hurt before. Though a nice girl, she lacked that finesse. I observed how she dropped the ball on several details during my deep cleaning that even the dentist seemed perturbed reminding her. The energy seemed off between them. The one duty that Desha was very good at was the suction device. She knew where to keep my mouth vacuumed as the dentist was navigating the cleaning tools, so I was able to breathe clearly and not swallow any residue. For that, I'm grateful. Though Dr. Mashhood was very erudite with the health of my teeth, her method of administering the needle was the roughest I've ever experienced. All my previous dentists had a nice trick of pinching and pulling my cheek while gently injecting the anasthesia to where I could barely tell there was a needle, but Naomeh's technique was unapologetically stinging that I actually cried holding my breath through the prolonged torture. I'm trepid of going through that again. It's a shame that the numbing gel is an added fee that isn't covered by my insurance. All my life I've been blessed with positive dental experiences, but I now understand the horror stories against dentists who cause pain and trauma. My mouth wasn't feeling the love here. Too much torment. I wept for the first time.

Was told nothing available unless I drove far. So at 2pm I found someone on1725 w no 6th street close to me without 1800dentist