On the first visit to Monrovia Western Dental my son got braces. My son's treatment is very minor yet their quote was so high, even with $2000 insurance coverage. When I informed them I would shop around the quote was immediately cut in half. So we accepted. A month later we arrived for his first scheduled appointment only to be told the doctor was not in and the appointment was canceled until next week. They did not call me about this change of appointment and they were not very regretful. Needless to say I am not very pleased. Luckily my son's treatment is only 6 months. So far I do not recommend this office.
Lack of communication and unprofessional staff. I went in for a mouth guard and was told it would take 10 business days. It’s been 6 weeks. I’ve been called into the office for two follow up appointments, but the guard was not there either time.
From the moment I walked in I was pleased with this office. The reception staff were very nice and greeted each patient promptly when they walked in. Less than a 5-10 minute wait from check-in to dentist chair. The back office staff from the dentist's to assistants were all very knowledgeable, and finally the finance office was extremely helpful. I would definitely refer my family & friends here
Has deep cleaning performed by Hygienist Ailene. I cannot stress enough how terrific of an experience this was. From start to finish she was the one who made this the best experience I've had since becoming a patient at WC Dental. Thanks X-10!