We scheduled an appointment to see Dr. Hodges specifically on a Tuesday because they said that’s when she is at that particular location. We never saw her nor did anyone explain why. Front office person that checked us in was ok not very friendly for it being our first time, but Kathy was a true gem. Office is beautiful and very clean.
They love burning lots of overly fragrant candles in the office. I wait outside to avoid headaches. I haven't gotten an update on how things are going since we started going to the practice and they don't take the time to explain things to my child either. You have to have a lot of trust everything is okay.
Everything was good until I met with Donna their billing person to explain the cost. She was very rude and condescending towards me. For example, I asked her about price difference between metal braces and clear braces. She started to explain to me what "clear braces" were. I stopped her because I said she knew exactly what I meant when I asked that question. I am an adult and I had braces when I was a teenager. I will not get braces here due to the way I was treated at the end of the visit.
Appointment scheduling in Montgomeryville office is terrible. Every time I schedule for 6 weeks out, they don’t have any after school appointments available until the following week which is constantly pushing my daughters schedule back for her to be done with her braces.