Office is very nice and clean, front desk staff very professional and polite, the lady that cleaned my teeth everything was fine but when it came to rinsing my mouth I had so much water go in my nose and face I couldn't catch my breath and she never apologize or wiped the water from my face. I had to wipe the water off my face.
I really liked Julie, the hygienist. She introduced herself and while working told me about herself and her family while learning about mine. Julie did a great job of cleaning my teeth and explaining the importance of flossing. The doctor introduced herself, gave a very weak handshake, checked my teeth in record time, said continue what I've been doing, gave another weak handshake and left. It felt very impersonal, like I was in a line where she was just moving from one to another.
I’ve been a Hamilton Mill dental patient for a long time, and I’ve never had such a rough cleaning experience. The hygienist I had poked and scraped my gums so much, my mouth has been sore the last few days. I am an avid brusher and flosser, so it’s not like my teeth were very hard to clean. Just compared to past experiences where I’ve never had any issues, this visit was a bit uncomfortable.